Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return
To start a return, please contact us at:
info@zentavocart.com

We will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Address
Karachi, Pakistan

Damages and Issues
Please inspect your order upon arrival. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can resolve the issue.

Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods, custom products, and personal care items. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Exchanges
The fastest way to ensure you get the desired item is to return the original item and place a new order once the return is approved.

Refunds
We will notify you once we have received and inspected your return. If approved, refunds will be issued to your original payment method within 7–10 business days. Processing time may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at:
info@zentavocart.com